1. Agreement to Terms
By accessing or using ZenMetrics' AI-powered analytics platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.
Important: These Terms constitute a legally binding agreement between you and ZenMetrics Inc. Please read them carefully before using our Service.
2. Description of Service
ZenMetrics provides an AI-powered analytics platform specifically designed for e-commerce businesses. Our Service includes:
- Real-time store performance analytics
- AI-generated insights and recommendations
- Conversion optimization tracking
- Revenue forecasting and trend analysis
- Customer behavior analytics
- Automated reporting and alerts
3. Account Registration
Eligibility
To use our Service, you must:
- Be at least 18 years old
- Have the legal authority to enter into these Terms
- Own or have authorized access to the e-commerce store you're connecting
- Provide accurate and complete registration information
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Ensuring your account information remains current and accurate
4. Subscription Plans and Billing
Subscription Plans
Starter: $49/month
Up to 10,000 monthly visitors
Growth: $149/month
Up to 50,000 monthly visitors
Scale: $399/month
Unlimited visitors
Payment Terms
- Subscriptions are billed monthly or annually in advance
- All payments are processed through Stripe
- Prices are in USD and exclude applicable taxes
- No refunds for partial months or unused services
Free Trial
New users receive a 14-day free trial. No credit card required. Trial accounts have full access to features based on the selected plan. At the end of the trial, you must subscribe to continue using the Service.
5. Acceptable Use Policy
You agree NOT to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Use the Service for competitive analysis of ZenMetrics
- Resell or redistribute our Service without permission
- Overload our servers with excessive requests
- Use automated systems to access the Service (except our API)
Warning: Violation of this policy may result in immediate termination of your account without refund.
6. Intellectual Property Rights
Our Property
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by ZenMetrics and protected by intellectual property laws.
Your Data
You retain all rights to your store data. By using our Service, you grant us a license to process and analyze your data solely for the purpose of providing the Service to you.
Feedback
Any feedback, suggestions, or ideas you provide become the property of ZenMetrics and may be used without compensation or attribution.
7. Data Processing and Privacy
Your use of our Service is also governed by our Privacy Policy. By using ZenMetrics, you consent to:
- Collection and analysis of your store data
- Storage of data on secure cloud servers
- Use of aggregated, anonymized data for service improvement
- Processing of data in accordance with our Privacy Policy
8. Service Availability and Support
Uptime Commitment
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
Support
- Email support available for all plans
- Response time: 24-48 hours for standard inquiries
- Priority support available for Scale plan customers
- Documentation and knowledge base available 24/7
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- ZenMetrics provides the Service "AS IS" without warranties
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by you in the past 12 months
- We are not responsible for third-party services or integrations
Note: Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
10. Indemnification
You agree to indemnify and hold harmless ZenMetrics, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your violation of any rights of another party
- Your use or misuse of the Service
- Your store content or data
11. Termination
By You
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
By Us
We may suspend or terminate your account immediately for:
- Violation of these Terms
- Non-payment of fees
- Fraudulent or illegal activity
- Upon request by law enforcement
Effect of Termination
Upon termination, your access to the Service will cease immediately. You may request an export of your data within 30 days of termination.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.
13. Governing Law and Disputes
These Terms are governed by the laws of California, USA, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in San Francisco, California.
Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
14. Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ZenMetrics.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights to any successor or acquirer.
15. Contact Information
For questions about these Terms of Service, please contact us: